Frequently Asked Questions
These are our customer's most frequently asked questions. If your question is not addressed in an answer below, please contact us by phone toll-free at 1-800-842-4050 or via e-mail.
Shipment
Payment
Club Membership
Ordering/Discounts
Policies
Q. When will my wine shop purchase arrive?
A. Due to state laws and regulations wine shipment delivery schedules will vary. Click here for details.
Q. Why can't you ship wine to my state?
A. Since the sale and distribution of alcoholic beverages are in control of the individual states, we must abide by each states' law. We are constantly trying to offer our wine into new states. When a state comes available for shipping, we will immediately add it to the website. Check back often for your state's availability.
Q. When will my wine club shipment arrive?
A. Each of your 4 Seasons Wine Club shipments will be sent every three months. See our shipping policy.
Q. What if I cannot be home during normal business hours to receive my wine shipment?
A. Since an adult signature is required by law to receive a wine package, many of our customers have their wine shipments sent to their workplace. If you want to change your shipping address, please e-mail us via our secure form or call 1-800-842-4050.
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Q. How does your wine club work if I am paying by check?
A. If you select a “Bill Me” option, you will receive your first wine shipment with an invoice with the total amount due. Once that invoice is paid by check, your next shipment will be processed and so on. Many of our customers prefer to pay by credit card and it avoids having an interruption in their wine shipments if they forget to send a check or misplace their bill. If you want to change to the credit card payment option, please call toll-free 1-800-842-4050.
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Q. Is there a membership fee for your club? Can I cancel at any time?
A. There is no membership fee. We offer a 100% guarantee and if you are not completely satisfied, you can cancel at any time.
Q. If I like a wine I received in my club shipment, can I order more?
A. Absolutely! Due to the fact that our wines come from small boutique wineries, we have limited quantities available and they do sell out quickly. Simply order more wine online or call 1-800-649-4637 and a representative will help you.
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Q. If I order a case of wine, will I receive a case discount?
A. All case orders (12 bottles or more) that qualify, will automatically receive an additional 10% discount over our already low pricing. Some special items or promotions cannot be combined with the 10% case discount.
Q. Can I order personalized wine labels?
A. Yes, we offer personalized labels which are perfect for special occasions and corporate gifts and incentives. Click here for more information or call 1-800-649-4637 and a representative will assist you.
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Q. What is your policy for purchasing Fine & Rare Wines?
A. Due to the limited availability of our Fine and Rare Wines, there are no refunds, returns or exchanges of Fine and Rare Wines. Once the wine has been shipped from our cellar, the sale is final.
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